The best thing about this hotel is the staff. I haven't been at this hotel for a couple of years and most of the staff have changed. What hasn't changed is the ethos of the staff. Very welcoming, friendly and helpful and always a smile. Clean room with a comfortable bed on the quiet side of the hotel, well away from the lift. Excellent shower. Very good breakfast, plenty of choice and regularly replenished.
Trevor
ottobre 2024
Everything was perfect. The staff were exceptional, especially Michael who was professional, chatty and well-informed. The staff seem to do everything there, and they get on and do it without any complaints and a happy smile! The breakfast was delicious, good quality ingredients cooked well, we also had an evening meal which everyone thoroughly enjoyed. The rooms were clean, comfortable and well stocked with what we needed. It's not high luxury, but we didn't expect that at all, it was perfect for our needs.
Mark
aprile 2025
Really good shower Bathroom was very clean Staff were fabulous couldn't do enough to help you. Heating worked Brekfast was plentiful and a good cup of coffee Exceptional value
Rachael
aprile 2025
As I am in a wheelchair, booked the disabled double room (110), access was great, (lift)bathroom and facilities super, all at lower height so had no trouble washing or bathing ,including the shower. bed was a little high but we managed to get a good night sleep, so all in all a very enjoyable day, breakfast was self service and to a very high standard, all food was hot and cooked fresh with plenty of choice.
Hannan
agosto 2024
Breakfast was very good. A good variety. Cooked breakfast kept hot. Plentiful fruit salad. Pleasant breakfast room with plenty of tables and seating. Quiet, well-appointed room with iron and ironing board and paper hankies in the bathroom. Comfortable, airy lounge area. Pleasant, friendly staff. Wide corridors cleanly carpeted. Entrance and public areas spacious and pleasant.
Janice
agosto 2024
The check in was fantastic, speedy and very smooth, the room was brilliant, very spacious more room than needed to be fair but nice to have space, the facilities were great, the breakfast was amazing, fantastic choice and delicious, the hotel was spotless and clean, very friendly
Samantha
gennaio 2025
The all inclusive breakfast with high quality hot food options was great and continuously replenished and maintained by staff. The room was cosy and well prepared. Even though it was a room facing the M65 the noise level was minimum due to good insulation, some people complained about noise when I read reviews but it wasn't as bad as they made out. Will definitely rebook.
Ansar
aprile 2024
Convenient location for visit to family. Clean and spacious rooms. Good accessible room with plenty of space. Food choices good but nothing amazing. Breakfast had issues with them running out of stock - semi skimmed milk. Very friendly staff who went out of their way to make guest experience excellent
Elaine
maggio 2024
Excellent professional, friendly and welcoming staff. Great room facilities including a hair dryer, iron and ironing board, complimentary toiletries, tea and coffee making facilities, free wifi and flat screen Tv with a good selection of channels. Buffet breakfast basic but good quality and nice and hot. Hotel very clean throughout. Visit friends in Burnley every couple of months. This was our first visit to the holiday Inn express Burnley and we will certainly be returning here.
Lisa
marzo 2024
Stayed here several times now and has been perfect every time. Breakfast has been great with plenty of hot food on offer as well as the usual fruits, yoghurts, croissant, toast etc
Linda
gennaio 2025